Returns and Exchanges

Exchanges, Returns and Refunds

OMK offers its customers only products developed in its own factory and guarantees quality in all products it sells. Out of respect for its customers, to maintain the credibility achieved and always achieve consumer satisfaction, we have created an exchange and return policy. Our policy evaluates each case individually, always valuing respect for our customers.

Important

To avoid jacket exchanges as much as possible, we ask that you send us an email with details such as weight and height. It is not mandatory.

Exchanges, Returns and Refunds

Occurrences involving exchange or return must be communicated to our company by email contato@omk.com.br within 72 hours. Products returned without this communication, after the deadline, or without accompanying accessories, will be resent without prior consultation. All exchange and return requests will be analyzed and processed on a case-by-case basis.

At OMK, you can exchange any product within 30 calendar days.

Your option is to post the product at one of the post office units, the postage is at the customer's expense.

The product must be returned in its original packaging, folded properly to avoid creases, in the same way it was sent and must not show signs of use.

OMK is responsible for exchanging or remaking a new jacket and sending it to the customer at no cost.

After receiving the exchange or return, in case of an unfavorable analysis, the product will be automatically returned to you, without prior communication, to the original order address and the exchange process will be canceled.

We do not exchange personalized products, except in cases of defect in the personalization or in the product itself.

  • Phone: (51) 3742-1961.
  • Email: contato@omk.com.br, in this option it is necessary to inform the order number, reason for exchange and CPF. If you wish to change the color and/or size of the same product, also inform the reference code of the new product.